The Burton Group: Planning for the Worst-Case Scenario

The Challenge: Reliable Communication in Financial Services
As part of the Investment Planning Counsel, one of Ontario’s largest financial services organizations, the Burton Group in Orillia understands the importance of staying connected with clients. In their industry, communication is critical, and any disruption can undermine trust. For this reason, they make no decision lightly—whether in client investments or in choosing their own business technologies.

In 2012, they turned to the Dialnex Managed PBX Business Phone System to ensure their communications infrastructure matched their clients’ expectations for reliability and professionalism.

The Requirement: Business Continuity and Disaster Recovery
For financial advisors, business continuity isn’t optional—it’s a requirement. As stewards of their clients’ wealth, the Burton Group needed a solution that could withstand outages, emergencies, or unforeseen events without compromising communication.

The Solution: Dialnex Managed PBX Hybrid Architecture
The Dialnex Managed PBX was designed with disaster recovery at its core. Its hybrid architecture delivers unparalleled fault tolerance:

• Servers are engineered with multiple diverse power sources

• Redundant network connections ensure continuous uptime

• PSTN redundancy eliminates single points of failure

• Key system functions are distributed across multiple redundant aggregators

In the rare event of a system failure, calls are automatically redirected to redundant servers within the hosted core—seamlessly, without downtime. Even local issues like a construction-related data line cut or a power outage that would cripple a traditional PBX won’t disrupt service with Dialnex.

The Result
The Burton Group has the peace of mind that their communications will never go dark—ensuring business continuity, protecting client relationships, and reinforcing their reputation for reliability.

Dialnex takes care of their customers’ voice and data needs, so they can focus on taking care of their clients.