Cambridge Chamber of Commerce

“We would have needed our heads examined if we didn’t accept it.”
— Greg Durocher, President & CEO

Background

Established in 1973 through the merger of the Galt and Preston Chambers with the Hespeler Merchants’ Association, the Cambridge Chamber of Commerce serves as the united voice of local business, working to strengthen the city’s economic prosperity.

As a non-profit organization, performance and cost-efficiency are critical. Reliable communication with members and the public is essential, but so is keeping overhead low.

Challenge

The Chamber was burdened with outdated technology and telecom costs of $16,000 per year. Managing multiple contracts and supporting legacy systems drained both budget and resources.

Solution

Fibernetics proposed the Dialnex Managed PBX Business Phone System—a modern, feature-rich, and cost-effective solution. The Chamber quickly saw the value.

As CEO Greg Durocher put it:

“We would have needed our heads examined if we didn’t accept it.”

Results

By switching to Dialnex Managed PBX, the Chamber:

• Cut annual telecom costs from $16,000 to just over $6,000

• Gained access to 80+ enterprise-grade features

• Improved efficiency and saved staff hours

• Eliminated the need for costly phone lines and support contracts

• Removed expenses tied to mobile long distance, voicemail, and conference bridging

• No longer required an in-house phone system administrator

Outcome

The Cambridge Chamber of Commerce now enjoys reliable, modern communication technology at a fraction of the cost, empowering them to better serve their members while safeguarding their bottom line.

Intrigue Media: Driving Performance Through Call Recording

The Challenge: Performance Management
Intrigue Media, a Guelph-based company with a bold vision to become Canada’s leader in local marketing, has built an innovative digital network. Their strategy leverages hundreds of Point-of-Purchase TV screens across Southern Ontario to deliver targeted, sales-driven messaging.

But their success hinged on one critical factor: the performance of their inside sales team. To achieve their ambitious goals, Intrigue needed a tool that would sharpen sales effectiveness and maximize conversion rates.

The Solution: Dialnex Managed PBX with Call Recording
By implementing the Dialnex Managed PBX Business Phone System, Intrigue Media gained access to 80+ enterprise-grade features—including the Call Recording function, which became central to their performance management strategy.

Call Recording allowed leadership to:

• Review and analyze sales calls for coaching and training

• Identify best practices and replicate success across the team

• Ensure consistent, high-quality communication with clients

The Result
For Intrigue Media, the investment quickly proved invaluable:

“The investment is a drop in the bucket compared to the value that we’ve received.”
— Rob Murray, Co-Founder

With Dialnex, Intrigue Media now has the tools to measure, refine, and elevate sales performance, positioning them strongly on their path to becoming Canada’s local marketing leader.

The Burton Group: Choosing Dialnex for End-to-End Reliability

The Burton Group in Orillia is part of the Investment Planning Counsel, one of the largest financial services organizations in Ontario. For a firm whose success depends on constant, reliable client communication, high-quality business and data connections aren’t optional—they’re essential.

In 2012, the Burton Group made the switch to the Dialnex Managed PBX Business Phone System.

Why Dialnex?

For Chuck Burton, the decision came down to one key factor:
Managed = End-to-End.

What he describes as a “cradle to grave” service is what Dialnex calls true end-to-end support. Unlike solutions pieced together from multiple vendors, the Dialnex Business Phone System is:

• Developed, supported, and managed directly by Dialnex

• Powered by Dialnex’s own private network (keeping calls and data off the less reliable public internet)

• Backed by a single provider for technology, service, and support

The Result

With Dialnex, the Burton Group gained more than just a phone system—they gained peace of mind. Dialnex’s all-in-one approach means no third parties, no finger-pointing, and no gaps in service. Just one trusted partner handling everything from development to daily support.

As Burton puts it:

“Cradle-to-grave, one-stop-shop, end-to-end—it all means the same thing: Dialnex takes care of everything so we can take care of business.”

Dialnex: The End-to-End Solution.

The Burton Group: Planning for the Worst-Case Scenario

The Challenge: Reliable Communication in Financial Services
As part of the Investment Planning Counsel, one of Ontario’s largest financial services organizations, the Burton Group in Orillia understands the importance of staying connected with clients. In their industry, communication is critical, and any disruption can undermine trust. For this reason, they make no decision lightly—whether in client investments or in choosing their own business technologies.

In 2012, they turned to the Dialnex Managed PBX Business Phone System to ensure their communications infrastructure matched their clients’ expectations for reliability and professionalism.

The Requirement: Business Continuity and Disaster Recovery
For financial advisors, business continuity isn’t optional—it’s a requirement. As stewards of their clients’ wealth, the Burton Group needed a solution that could withstand outages, emergencies, or unforeseen events without compromising communication.

The Solution: Dialnex Managed PBX Hybrid Architecture
The Dialnex Managed PBX was designed with disaster recovery at its core. Its hybrid architecture delivers unparalleled fault tolerance:

• Servers are engineered with multiple diverse power sources

• Redundant network connections ensure continuous uptime

• PSTN redundancy eliminates single points of failure

• Key system functions are distributed across multiple redundant aggregators

In the rare event of a system failure, calls are automatically redirected to redundant servers within the hosted core—seamlessly, without downtime. Even local issues like a construction-related data line cut or a power outage that would cripple a traditional PBX won’t disrupt service with Dialnex.

The Result
The Burton Group has the peace of mind that their communications will never go dark—ensuring business continuity, protecting client relationships, and reinforcing their reputation for reliability.

Dialnex takes care of their customers’ voice and data needs, so they can focus on taking care of their clients.